Shipping policy

Thank you for visiting and shopping at silvereagle.store. Below are the terms and conditions that constitute our Shipping Policy.

Order Processing Time

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note that processing time is separate from the shipping/transit times listed below.

Shipping Rates & Delivery Estimates

We offer various shipping methods depending on your location. Shipping charges and estimated delivery windows are calculated as follows:

1. France

  • Standard Shipping: Free (3-5 business days)

  • Express Shipping: €10.99 (1-2 business days)

2. European Union (Union Européenne)

Includes Austria, Belgium, Bulgaria, and 23 more regions.

  • Standard International Shipping: Free (7-10 business days)

  • Premium Shipping: €22.00 (3-5 business days)

3. International (Outside the EU)

Includes the United Arab Emirates, Australia, Canada, and 11 more regions.

  • Free Standard Shipping: Free (7-10 business days)

  • Premium Shipping: €29.00 (3-5 business days)

Customs, Duties, and Taxes

silvereagle.store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, duties, etc.). If a package is returned to us due to unpaid customs duties, any refund issued may be subject to a deduction for return shipping costs.

Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will typically become active within 24–48 hours. You can use this number to monitor the progress of your delivery.

Damaged, Missing, or Lost Packages

  • Lost Packages: If you do not receive your order within the estimated timeframe, please check with neighbors or your local post office. If you still cannot locate it, contact us immediately so we can investigate.

  • Damaged Items: If your item arrives damaged, please save all packaging materials and damaged goods before filing a claim, and reach out to our support team right away with details of the damage so we can assist you.

Contact Us

If you have any questions or require further clarification regarding our shipping practices, please do not hesitate to contact us:

  • Email: support@silvereagle.store